Shipping policy

Shipping Policy

Last Updated: 27 June 2026

1. Overview

At Clottan Clerhy, we are committed to delivering your order as efficiently and securely as possible. This Shipping Policy outlines our available delivery methods, estimated delivery times, and important shipping information.

Please note that all delivery estimates are provided in good faith and may occasionally be affected by factors beyond our control.

2. Shipping Options

We currently offer the following shipping methods:

Standard Shipping (Free)

Cost: Free
Estimated Delivery Time: 5–12 Business Days

Our Standard Shipping option is available at no additional cost and includes full order processing and delivery to the address provided during checkout.

Express Shipping (Paid)

Cost: Displayed at checkout
Estimated Delivery Time: 5–8 Business Days

Express Shipping provides a faster delivery service and is available for an additional fee, which will be calculated and displayed before payment is completed.

3. Order Processing

Orders are generally processed within 1–3 business days after payment has been successfully received and verified.

Orders are not processed, shipped, or delivered on weekends or public holidays.

During periods of high demand, promotions, or seasonal sales, processing times may be slightly extended.

4. Delivery Times

Delivery estimates begin once an order has been dispatched, not when the order is placed.

Estimated delivery times are:

Shipping Method	Estimated Delivery Time
Standard Shipping	5–12 Business Days
Express Shipping	5–8 Business Days

Delivery times are estimates only and are not guaranteed.

5. Shipping Delays

Occasionally, delivery delays may occur due to circumstances beyond our reasonable control, including:

Adverse weather conditions;
Customs inspections;
Courier disruptions;
Transportation issues;
Public holidays;
High seasonal demand;
Force majeure events.

Clottan Clerhy shall not be liable for delays caused by third-party delivery providers or external circumstances.

6. Shipping Address Accuracy

Customers are responsible for providing accurate and complete shipping information at checkout.

We are not responsible for delays, failed deliveries, or additional costs resulting from incorrect or incomplete address information supplied by the customer.

7. Tracking Information

Where tracking is available, customers will receive tracking details after their order has been dispatched.

Tracking updates are provided by the relevant shipping carrier and may require time to appear after shipment.

8. Lost or Delayed Shipments

If your order has not arrived within the estimated delivery timeframe, please contact us at:

Email: support@ClottanClerhy.store

We will work with the carrier to investigate the shipment and provide updates where possible.

9. Customs, Duties and Taxes

For international orders, customs duties, import taxes, and other government charges may apply depending on the destination country.

Such charges are the responsibility of the customer unless otherwise stated at checkout.

Customs procedures may cause additional delivery delays that are outside our control.

10. Delivery Completion

An order will be considered delivered when it reaches the shipping address provided by the customer or when delivery has been confirmed by the carrier.

Risk in the goods passes to the customer upon delivery.